Last updated: 1 May 2026
1 Introduction
feelDLove ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile application.
By using feelDLove, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
This policy applies to all users of feelDLove, including those on our Free Trial and Premium plans. We never sell your personal data to third parties — full stop.
2 Data We Collect
We collect information you provide directly to us, information generated through your use of the service, and in some cases, information from third-party sources.
- Account information: Name, email address, date of birth, gender, and password when you register.
- Profile information: Photos, bio, interests, location preferences, and any other information you choose to include.
- Communications: Messages you send through the platform (stored encrypted).
- Usage data: Pages visited, features used, swipe activity, session duration, and device information.
- Payment information: Billing details processed securely via our payment provider. We do not store full card numbers.
- Location data: Approximate location to enable distance-based matching (never your precise GPS coordinates).
3 How We Use Your Data
We use your data solely to provide and improve the feelDLove experience. Specifically, we use it to:
- Create and manage your account and profile.
- Provide and personalise our matching and recommendation algorithms.
- Process payments and manage subscriptions.
- Communicate with you about your account, updates, and support requests.
- Enforce our Terms of Service and protect the safety of our community.
- Analyse usage patterns to improve features and performance (anonymised where possible).
4 Data Sharing
We do not sell, rent, or trade your personal information. We may share data with trusted third parties only in the following limited circumstances:
- Service providers: Third-party vendors who help us operate the platform (hosting, payment processing, analytics) under strict data processing agreements.
- Legal requirements: When required by law, court order, or government authority.
- Safety: To prevent fraud, abuse, or harm to users or third parties.
- Business transfers: In the event of a merger or acquisition, your data may transfer to the new entity under equivalent privacy protections.
5 Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how the platform is used.
- Essential cookies: Required for core functionality such as login sessions.
- Analytics cookies: Help us understand usage patterns (e.g., Google Analytics with IP anonymisation).
- Preference cookies: Remember settings like language preferences.
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use the platform.
6 Data Security
We take the security of your data seriously and implement industry-standard measures to protect it:
- End-to-end encryption for all private messages.
- HTTPS/TLS encryption for all data in transit.
- Encrypted storage for sensitive personal information.
- Regular security audits and penetration testing.
- Strict internal access controls — only authorised personnel can access user data.
While we take every reasonable precaution, no system is completely immune to security risks. If you discover a vulnerability, please report it immediately to security@feeldlove.com.
7 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request deletion of your data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to certain processing activities, including direct marketing.
- Restriction: Ask us to restrict processing under certain circumstances.
To exercise any of these rights, contact us at privacy@feeldlove.com. We will respond within 30 days.
8 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by email or via a prominent notice on the platform at least 14 days before the changes take effect.
Your continued use of feelDLove after the effective date of any update constitutes your acceptance of the revised policy.